Your Driver Privacy Policy
Last Updated: Feburary 5th 2025
Your Driver respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including when you contact us, use our website, or otherwise interact with us. By using our services, you agree to this Privacy Policy.
Information We Collect:
We collect the following information:
Personal Data: When you contact us, request services, or otherwise interact with us, we may collect personal information such as your name, email address, phone number, address, and any other information you choose to provide. This may include information provided via our website contact form, email, phone, or in person.
Location Data: We may collect location information from you when you request services to coordinate driver dispatch and provide accurate service. You may be able to control location sharing through your device settings or by contacting us.
Financial Data: When you make a payment to us, we may collect financial information like your credit card details. This information is processed securely by our payment processor, Stripe, and we do not store your full credit card number on our servers. We encourage you to review Stripe's privacy policy.
How We Use Your Information:
We may use your information to:
Provide and fulfill the services you request.
Communicate with you about your requests, our services, updates, and notifications.
Process payments and transactions.
Provide customer support.
Analyze service usage and trends to improve our services.
Comply with legal obligations.
Sharing Your Information:
We do not share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.
Data Security:
We protect your personal data with secure measure of storage to prevent unauthorized access.
Messaging Terms and Conditions:
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
By signing up for texts, you consent to receive text messages from Your Driver at the number you provided
Message Frequency varies dependant on frequency of use of our service
Contact Your Driver at 250-300-4420 or yourdrivercanada@gmail.com for HELP or to STOP receiving messages.
You can send HELP for additional assitance, and you will receive a text including our Phone number, email and website. We are here to help you.
Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to yourdrivercanada@gmail.com or 250-300-4420. After unsubscribing, you will receive a final SMS to confirm you have unsuscribed and we will remove your number from our list within 24 hours.
We do not share your data with third parties for marketing purposes. Your Driver will not sell, rent, or share the collected mobile numbers
Terms Of Service:
By using our services, including contacting us, requesting rides, or otherwise interacting with us, you agree to these Terms of service. Please read them carefully before using our services. If you do not agree with these terms, please do not use our services.
Services:
We provide transportation services connecting riders with drivers. We do not guarantee the availability of drivers or transportation at any given time. We strive to provide timely and reliable service, but unforeseen circumstances, including but not limited to traffic, weather, and driver availability, may affect availability and arrival times. We are not responsible for delays or cancellations outside of our direct control.
User Responsibilities:
You are responsible for providing accurate information when requesting services, including your pickup location, destination, contact information, and any special requests (e.g., accessibility needs, number of passengers). You are responsible for updating this information if it changes.
You agree to treat drivers with respect and courtesy. Abusive, discriminatory, or inappropriate behavior, including verbal or physical harassment, will not be tolerated and may result in the termination of services and/or legal action.
You are responsible for your belongings during transportation. We are not liable for lost or damaged items. We recommend keeping valuables with you at all times.
You agree to comply with all applicable laws and regulations while using our services, including traffic laws, seatbelt requirements, and rules regarding open containers.
You may not use our services for any unlawful or prohibited purpose, including the transportation of illegal substances or weapons.
You are responsible for any damage you cause to the driver's vehicle.
You are expected to be ready for pickup at the agreed-upon location and time. Unreasonable delays may result in a cancellation fee.
Driver Responsibilities:
Drivers are responsible for providing safe and reliable transportation services.
Drivers agree to treat riders with respect and courtesy.
Drivers must comply with all applicable laws and regulations, including traffic laws and licensing requirements.
Drivers are responsible for maintaining their vehicles in safe operating condition.
Payment:
You agree to pay for the services as quoted or calculated based on our standard rates, which may be provided to you before or during your ride. Payment methods may vary and will be communicated to you.
You are responsible for any tolls, parking fees, or other additional charges incurred during your ride.
We reserve the right to change our rates at any time. You will be notified of any rate changes before they take effect.
Cancellations:
We may charge a cancellation fee if you cancel a ride after a driver has been dispatched or within a specified time frame before the scheduled pickup.
Drivers may cancel a ride for legitimate reasons, such as safety concerns or your failure to appear at the pickup location within a reasonable time.
Limitations of Liability:
We are not liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.
Our liability to you for any direct damages arising out of or in connection with your use of our services shall not exceed the amount you paid us for the specific ride in question.
We are not responsible for the actions or omissions of drivers. Drivers are independent contractors, not our employees.
We are not responsible for delays or failures in performance caused by events beyond our reasonable control, such as natural disasters, traffic congestion, or acts of government.
Indemnification:
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including attorney's fees) arising out of or in connection with your use of our services or your breach of these Terms of Use.
Governing Law:
These Terms of Use shall be governed by and construed in accordance with the laws of The Government of Canada, without regard to its conflict of law principles.
Changes to this Privacy Policy or Terms of service:
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Your Driver
250-300-4420
youdrivercanada@gmail.com